Ctrip responds to payment failure

Ctrip responded to payment failure and claimed that the failure of the hotel system resulted in repaired compensated tenant discounts – source
October 2nd, coincided with the National Day Golden Week travel peak. About 8:30 p.m. that night, Ctrip APP had the problem that the order could not be confirmed. “The order has been submitted, but the hotel has not received the reservation information.” Ms. Wang, a tourist who is on the way to tourism, said she had no choice but to look for hotels again.
For this problem, on October 3, Ctrip responded that the failure of the hotel system was the result of the investigation, and other business was not affected. Ctrip service team will help you reconfirm the reservation or refund.

深圳桑拿